One of the big problems of large communities is keeping communication effective. The challenge is to keep providing everyone with high quality, compact information.
This often becomes difficult when many people participate in a discussion, as the amount of text and time spent in writing grows more quickly than the amount of information that is actually produced.
It is important to keep focused on improving our body of knowledge, just like we keep improving our body of software: working online, messages keep living after their recipient has read them, and become public pieces of information that can show in the forums, Github issues, go into the repos get indexed in search engines, linked by other people, quoted or pasted in an HOWTO or an FAQ and so on.
Improving means caring for the information to have quality content and to be communicated efficiently. It also means making the process of producing and improving of our body of knowledge pleasant and sustainable over time.
What follows is a collection of suggestions about these three aspects plus practical suggestions to cope with recurring communication problems.
Table of Contents
ver. 0.1, 30 March, 2006
Copyright © 2005—2006 Enrico Zini
This manual is free software; you may redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2, or (at your option) any later version.
This is distributed in the hope that it will be useful, but without any warranty ; without even the implied warranty of merchantability or fitness for a particular purpose. See the GNU General Public License for more details.
A copy of the GNU General Public License is available on the World Wide Web at the GNU web site.