This topic contains a list of mostly theoretical resources that could be useful for staff members and other people who might be in need of extra resource to handle a conflictual situation.
It presents a list of concepts that help in having a better understanding of the situation and the possible ways out.
Note: the contents still sound academical and could use being rephrased in an easier language. Help is needed with it.
Table of Contents
ver. 0.1, 30 March, 2006
Copyright © 2005—2006 Enrico Zini
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